TERMS AND CONDITIONS
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SAFARIKA AFRICA – TERMS AND CONDITIONS
The main role of Safarika Africa is to create customer-oriented tours and itineraries.
Clients receive a detailed itinerary at the time of booking that includes details of accommodation and activities.
The safari services agreed with the client will be provided, except in the event of unforeseen circumstances, such as road closures, bad weather, problems, or security concerns. In such cases the itinerary may be changed, at the discretion of the company, clients informed, and alternative arrangements made as circumstances permit.
Safarika Africa will make every reasonable effort to ensure the same quality and character of the itinerary.
Clients must accept that conditions in Africa are not the same as those in developed countries. In Africa, we are exposed to unannounced and sudden changes in government regulated fees and taxes, such as national park fees and taxes. Safarika Africa reserves the right to pass these local taxes/fees on to its customers.
The following are our terms and conditions.
PRICES
All prices are given in US dollars (USD) per person. Prices are based on costs at the time of publication. In creating your desired tour and itinerary, we may use independent suppliers.
The price of your itinerary will be based on known costs at the date of issue of the itinerary.
Clients must accept that conditions in Africa are not the same as those in developed countries. In Africa, we are exposed to unannounced and sudden changes in government regulated fees and taxes, such as national park fees and taxes. Safarika Africa reserves the right to pass these local taxes/fees on to their customers.
At any time before a full payment of your holiday has been made Safarika Africa reserves the right to levy a surcharge where costs have changed since the date of issue of the itinerary. Safarika Africa will absorb amounts up to 2% of the total holiday price and surcharge any amount greater than 2%. Should the surcharge exceed 10% of the total holiday price you are entitled to cancel the holiday and receive a full refund of all monies paid. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any errors of which we are aware and of the then applicable price at the time of booking.
Prices in general include:
- Park entrance fees (except where specifically indicated otherwise);
- Service charges;
- Ground transportation and airport transfers;
- Accommodation as indicated;
- Government taxes and fees;
- English speaking tour guides/drivers/guides/porters. Additional languages can be arranged at additional cost;
- 4×4 vehicle and all associated expenses while on tour;
- Unlimited game-viewing between the hours of 06:00 and 18:00;
Items excluded from our pricing include, but at not limited to, the following:
- International flights;
- Airport taxes;
- Landing fees (for charter flights);
- Phone calls;
- Visas;
- Toiletries and items of a personal nature;
- Tips;
- Souvenirs;
- Soft drinks;
- Alcoholic beverages;
- Laundry;
- Travel and personal insurance;
- Any tour or service not specifically mentioned as included in your itinerary.
In the event that an item is not specifically mentioned in the above, it is automatically included in the list of exclusions.
DEPOSIT & PAYMENT
For a reservation to be held on any itinerary, a deposit of 30% per person per itinerary is required. The balances of payments are due 60 days prior to arrival in Tanzania. This deposit forms part of the payment for the trip and shall be counterbalanced to the total amount charged to the client/agent.
If the full amount is not paid at least 40 days prior to departure day, the Company reserves the right to treat the booking as canceled and the deposit shall not be refunded. Clients/Agents booking within 40 days of tour departure are required to pay the full amount or clearly agree with our office about how the payment will work immediately to secure the reservation. For the late bookings, one within 5- and 0-days clients need to obtain clear information on how they will go paying.
All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank. The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you afterward.
BOOKING AMENDMENTS
For amendments of existing bookings done by the client/ agent (e.g., departure dates, air tickets, accommodation, number of participants, etc.) a handling fee of 70 USD per booking applies. The handling fee will be charged in addition to the service provider fees.
Cancellation
Cancellation fees – Guidelines: –
In all cases of cancellation, the deposit, and any amendment charges may be forfeited, as are flights, Park Fees, and any deposits already paid to hotels or local tour operators on your behalf.
In addition, cancellations are subject to a cancellation fee. Cancellation fees are expressed at a percentage of your quoted price as follows:
- 31 – 45 days: 30% of the total invoice.
- 21 – 31 days: 50% of the total invoice.
- 11 – 20 days: 60% of the total invoice.
- 3 – 10 days: 70% of the total invoice.
- Within 72 hours: 100% of the total invoice.
Cancellations must be made in writing.
In the unlikely event that we have to cancel a tour for any reason, we will try and offer the choice of an alternative arrangement or you will receive a full refund. We will do our out-most to inform you about any cancellations earliest possible and the latest 14 days before commencement of our services.
For any loss or expense arising from the loss of property, cancellation, or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation, or curtailment was caused by the Safarika Africa negligence. If sickness or accident interrupts a tour, we shall not be liable for any cost or expense arising therefrom, save only to the extent that such sickness or accident was caused by us willful act or gross negligence. We shall not be liable for any refund, either total or partial, of passage money paid.
We recommend that the client advise passengers to take out the necessary insurance to protect the passengers against such eventuality.
PASSPORTS, VISAS, AND OTHER TRAVEL PAPERS
It is the client´s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations, and any other documentation required are all in order for the countries to be visited.
The Company cannot be held responsible for any consequences, damages, or claims if the client does not attend correctly to the client´s documentation and related matters prior to commencing the tour.
RISK
The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held responsible in any way for any injury, loss of life, or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns, and servants harmless from any such claim. The client accepts full responsibility for all risks involved.
AUTHORITY ON TOUR
The decisions of the Company´s guide/driver on tour shall at all times be final and binding. The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.
MARKETING
The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorizes the Company to retain the copyright for these photographs and such material.
FORCE MAJEURE
Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots, and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held responsible in any way for any of these possible occurrences or any consequences, which may arise as a result of these.
Complaints
Should a problem occur, please advise both Safarika Africa and the service supplier in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract.